What can I return?

• Everything except – Pre Order products that are customised, Hair Accessories, Under Wear, Vests, Rakhis, Pillows, Bedding, Blankets, Face Masks, Bunting, Play Mats, Towels, Photo Props, Diapers, Bows & Ties, Bangles & Sale products
• All returnable products should have its original packing, labels & tags intact. It should be unused and in a saleable condition
• Returns must be initiated within 10 days from delivery date

 

How can I return eligible products?

For orders delivered in India:

• You can simply login to your Little Muffet account and schedule a free reverse pick up
• Alternately you can email us at support@twishaxpressions.com within 10 days of receiving the product. Please mention your order number and the product you want to return in the email.
• For pincodes that do not have the reverse pickup facility, you would need to send the products back to us at your own expense.
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For orders delivered outside India:

• Please email us at support@twishaxpressions.com within 10 days from the delivery date with your order number and eligible products(s) you would like to return
• You need to ship the products back to us within 30 days from the delivery date. 
• You can send the products with your friends/family or a local logistics company
• You will be liable to pay the return shipping and Indian customs charges which is non-refundable

 

When will I get my refund?

• Once we receive the return, the product(s) will go through a quality check
• After the product passes the quality check, we will issue a refund to the original mode of payment
• It may take up to 7-10 business days for the refund to reflect in your account
• In case of COD orders, we will need your bank account details to process the refund
• Any shipping charges, customs duty / taxes are not refundable

 

What if I have received a faulty/defective product?

We are super diligent about our quality checks. In a rare case if you receive a faulty/defective product, please email us within 48 hours of receiving the product. Please include your order number and clear images of the defect in the email.

 

What if I received a product that does not match my customisation request?

We quality check every product before it is packaged. Customisations are double checked by a dedicated team. In a rare case if you receive a product that does not match the customisation request, please email us within 48 hours of receiving the product. Please include your order number and clear images of a tape measure on top of the product.

Good to know:

• Product measurements can vary by 1-2 inches since the method of taking measurements is variable
• If body measurements are provided for customisation then the outfit can be up to 3 inches more than body measurements for girls and up to 5 inches more than body measurements for boys

 

Do you offer exchange of sizes?

The exchange option is not available. Nevertheless, you can always return eligible products within the return period and place another order for the size you need.

 

How can I cancel my order?

• Pre-Order / Customised products can be cancelled only within 24 hours of placing the order
• All other products can be cancelled until the order is shipped
• Please email us at support@twishaxpressions.com in case you want to cancel your order. Please include the order number and the product(s) you wish to cancel in the email

 

Other Policies

• Balance on gift cards cannot be encashed
• Product images are professionally clicked due to which sometimes the colour of the actual product may vary from the image
• In case a product is missing from your shipment please email us within 24 hours of the receipt of the shipment for us to investigate further